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Privacy Policy

A legal disclaimer

Alba Sustainable provides information, product descriptions, and technical details in good faith based on data received from our manufacturing partners in South India. While we take care to ensure accuracy, Alba Sustainable makes no guarantees, representations, or warranties of any kind, expressed or implied, regarding the completeness, reliability, or suitability of the information provided.

All products supplied by Alba Sustainable are natural fibre–based materials. Variations in colour, texture, fibre density, and performance may occur due to the natural characteristics of coconut coir. It is the responsibility of the buyer or end user to verify that the products ordered are suitable for their intended use.

Alba Sustainable shall not be held liable for any direct, indirect, incidental, or consequential loss or damage arising from the use, handling, transportation, or application of our products. All purchases are made at the buyer’s discretion and risk.

Import regulations, customs duties, and compliance requirements may vary by country. The buyer is responsible for ensuring compliance with all local, national, and international regulations.

By using this website, placing an order, or engaging with Alba Sustainable, you agree to this disclaimer and accept full responsibility for how any information or materials are used.

Privacy Policy 

Alba Sustainable (“we”, “our”, or “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, contact us, or purchase our products.

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1. Information We Collect

     We may collect the following types of information:

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1.1 Personal Information

  • Name

  • Email address

  • Phone number

  • Billing or delivery address

  • Company name (if applicable)

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1.2 Order & Transaction Information

  • Products purchased

  • Payment details (processed securely by third-party providers)

  • Shipping information

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1.3 Website Usage Data

  • IP address

  • Browser type

  • Pages visited

  • Cookies and tracking data (for analytics and performance)

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1.4 Communication Data

  • Emails, messages, enquiries

  • Information sent through contact forms

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2. How We Use Your Information

     We use your personal data for the following purposes:

  • To process and deliver orders

  • To respond to enquiries and provide customer support

  • To maintain business records for accounting and compliance

  • To improve our website and services

  • To send important updates or information about your order

  • To comply with UK law and regulatory requirements

    We do not sell, rent, or trade your personal information.

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3. Legal Basis for Processing (UK GDPR)

  We process your data under the following lawful bases:

  • Contractual Necessity: To fulfil orders and provide services

  • Consent: For marketing communications (where applicable)

  • Legitimate Interest: To run and improve our business operations

  • Legal Obligation: For tax, customs, and accounting records

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4. How We Store & Protect Your Data

  We take appropriate technical and organisational measures to protect your data, including:

  • Secure servers

  • Password-protected systems

  • Limited access to authorised personnel only

  • Regular data security checks

  Data is stored in the UK or with GDPR-compliant service providers.

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5. Sharing Your Information

  We only share your data with trusted third parties when necessary, such as:

  • Payment processors (e.g., banks or secure gateways)

  • Shipping and logistics providers

  • IT service providers (website hosting, email services)

  • Government authorities (tax, customs, legal requirements)

  All third parties are required to handle your information safely and lawfully.

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6. How Long We Keep Your Data

  We keep personal information only for as long as necessary:

  • Order and invoice records: 6 years (legal requirement)

  • Contact enquiries: up to 12 months

  • Marketing data: until you unsubscribe

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7. Your Rights Under UK GDPR

  You have the right to:

  • Request access to your personal data

  • Correct inaccurate information

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request data portability

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  To exercise these rights, contact us at:
  info@albasustainable.com

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8. Cookies

  We may use cookies to improve website performance, analytics, and user experience.
  You can disable cookies in your browser settings at any time.

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9. Links to External Websites

  Our website may contain links to third-party sites. We are not responsible for their privacy practices or
  content.

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10. Contact Us

  If you have any questions about this Privacy Policy or your data:

  Alba Sustainable
  Email: info@albasustainable.com
  Location: Edinburgh, United Kingdom

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